The Norfolk and Norwich Christian community website

YMCA Norfolk - Lead Business Support Officer

YMCA Norfolk is looking for a Lead Business Support Officer – Talking Therapies Collaborative, based near Norwich


Position: Lead Business Support Officer – Talking Therapies Collaborative (Maternity Cover)
Pay: £11.68 per hour
Location: YMCA Norfolk Communities Offices, Waldegrave, Norwich
Contract Type: Fixed Term
Hours per week: 22.5 hours per week

Job Role: 
Provide business, coordination, and administrative support for the Talking Therapies Collaborative project. To support the talking Therapies Collaborative to deliver continuous quality improvement through the commissioning of high-quality services for the local population. Ensure reports are collated as instructed. To ensure that all data is sent from all involved agencies and relationships are well maintained. To assist the Therapists in inputting information to ensure our Key Performance Indicators are met. To input data for Mental Health Services Data Sets an NHS requirement. To support our collaborative members in the management systems used by YMCA Norfolk. To input/collate information and send to external partners as and when required. To pick up referrals from our funders and ensure these are logged and actioned as required. The Organisation:
YMCA Norfolk is a great place to work, offering meaningful opportunities to make a difference in the lives of young people. Working at YMCA Norfolk is an opportunity to be a part of an organisation which is challenging, innovative, rewarding and fun! We place young people at the heart of all we do and are committed to building an organisation that is responsive to the needs of young people and our stakeholders.

What you’ll need to succeed:
You will have experience providing a high level of administration within a team, and wider staff team on an ad hoc basis. You will have brilliant attention to detail and a rigorous approach to best practice. You will also have excellent interpersonal skills, sufficient to communicate effectively with a wide range of staff and external contacts and line manage the Business Support Officer. Due to the nature of the work, there may be unsociable hours of early mornings, evenings and weekends.

What you’ll get in return:
  • Healthshield Health Care Plan
  • 34 days (pro rata) per annum inclusive of Bank and Public Holidays
  • An additional day of annual leave (pro rata) awarded after 5 and 10 years of continuous Long Service
  • Access to contributory stakeholder pension scheme after 3 months
  • Health and wellbeing events and activities
  • Family friendly policies
  • In service training opportunities and bursaries investing in your development
  • Annual staff day and staff awards to celebrate our successes
  • Death in service benefit of 2 x annual salary
  • Regular line management and support
  • Staff discount at Williams Kitchen Café, Explorers Soft Play & Muddy Puddles Nursery
What to do next:
For more information on this role, please contact Harriet Berry on 07849 058023 or harriet.berry@ymcanorfolk.org

To apply, please complete an Application Form and Survey Form and forward along with a copy of your CV to careers@ymcanorfolk.org

Closing date for applications:  Friday 16nd June 2023 at 9am

We reserve the right to close the online vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and submit your application form as soon as possible.

Interview date: TBC

YMCA Norfolk is committed to safeguarding and promoting the welfare of children and young people, and expects all staff and volunteers to share this commitment.

Please note the successful candidate will be required to undertake an Enhanced DBS check prior to starting employment.

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